FAQ

Frequently Asked Questions

Are you a real store I can visit?

Yes. We are at 1745 East McDowell Road, Phoenix, AZ 85006, open Monday through Friday from 8:00 AM to 7:00 PM and Saturday and Sunday from 8:00 AM to 6:00 PM. Come see us.

Where do you ship?

We ship to all 50 United States. We do not ship outside the US.

How soon will my order ship?

Orders are packed within 2 to 5 business days. Orders placed on weekends or holidays begin processing the next business day. Custom and print-on-demand items may need a little more production time.

How long does delivery take?

Once shipped, most orders arrive within 3 to 7 business days depending on where they are going. Delivery estimates are estimates, not guarantees, and carrier delays are outside our control.

What does shipping cost?

Shipping is calculated at checkout and shown in full before you pay.

Will I get tracking?

Yes. You will get a tracking number by email as soon as your order ships.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and unused, in original condition with tags attached and in original packaging, with proof of purchase.

How do I start a return?

Email order@eyeconicprints.com with your order number and the reason for the return. We will reply with authorization and instructions. Returns sent without prior authorization are not accepted.

Who pays return shipping?

Customers are responsible for return shipping costs, and original shipping charges are not refunded. If the item is defective, damaged, or we sent the wrong thing, we cover the return shipping.

When do I get my refund?

Once we receive and inspect your return, we will email you either way. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post it.

Do you do exchanges?

We do not process direct exchanges. Return the item you have, and once the return is approved, place a new order for what you want.

What cannot be returned?

Gift cards, sale and clearance items, custom or personalized items, food and consumable items (for health and safety reasons), and items showing wear, washing, or customer damage.

My order arrived damaged or wrong. What now?

Email order@eyeconicprints.com within 7 days of delivery with your order number and clear photos. We will replace it or refund it in full, shipping included.